About ROI's Insights Blog

ROI’s Insights Blog is intended for IT and Operational Leaders within our client organizations across the country. Each article is written with this audience in mind, to shed light on process and technology topics related to ERP (Finance, Supply Management, HCM, and IT) and HIS Clinical & Revenue Cycle areas. Each entry will be categorized by function and technical area, to aid in search and navigation.

The authors of this content include ROI’s experienced Workstream Leaders & Consultants who possess 10+ years of functional and technical expertise. Each post contains a brief profile summary of the writer for future reference. Thank you for your interest in this blog! https://roihs.com



Recent Articles

Spotlight: Kyle Hodges

Apr 9, 2019 12:27:49 PM / by Shelli-Ann Jackson, MS, RN, PMP posted in HR, HCM, Project Management, ERP, Finance, CloudSuite Solutions

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Spotlight: Kyle Hodges

Kyle is a project manager and HR leader, who has led implementations in complex healthcare systems that transitioned many antiquated paper-based activities to enhance electronic processes leveraging Infor applications. 

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An Interview with Dana Spencer

Apr 4, 2019 11:00:00 AM / by Shelli-Ann Jackson, MS, RN, PMP posted in EHR Adoption, Project Management, EMR Implementation

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Dana Spencer

Client Services Executive

Dana is a seasoned Healthcare IT Program Manager. She is an expert in software solutions delivery and services that improve patient care, clinical outcomes, and maximize organizational performance. Dana's experience in strategic and tactical planning, process redesign, change management, and executive relationship management has yielded years of repeated success in the deployment of solutions in multi-size enterprise environments.

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An Interview with James Layton, PMP

Mar 28, 2019 7:45:00 AM / by Shelli-Ann Jackson, MS, RN, PMP posted in Revenue Cycle Management, Revenue Cycle Solutions, Project Management, Cerner

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James Layton, PMP

Cerner Certified Revenue Cycle Client Services Executive

Over the past 11 years, James has driven efficiency and excellence within Revenue Cycle operations in healthcare. He is Six Sigma Yellow Belt Certified and has demonstrated mastery as a project leader within many complex engagements. James' passion within healthcare IT spans project management, IT systems, Revenue Cycle consulting, and engagement leadership.  In efforts to prove continued dedication to his profession, he obtained a CRCP, Patient Accounting from Cerner’s Revenue Cycle Certification Program last September, 2018.

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Spotlight: Sonya Schulte, MBA, PMP

Mar 26, 2019 10:15:00 AM / by Shelli-Ann Jackson, MS, RN, PMP posted in HR, HCM, Project Management

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Spotlight: Sonya Schulte, MBA, PMP

Sonya is a senior level consultant and implementation manager with excellent leadership skills and project management experience. She has a strong work ethic, provides superior customer service and has excellent oral and written communication skills.

As a seasoned Infor CloudSuite HCM (Lawson S3) implementation professional with over 23 years of experience, Sonya provides direction, sets project guidelines, and provides a wide range of expertise. She works either independently, or with a team, to meet deadlines and balance multiple priorities in high stress environments. She is a creative and proactive problem-solver, with experience managing change. As a former HR Director and SPHR, Sonya understands the challenges facing HR and Payroll professionals. Sonya has a BBA, Management from Texas A & M University and a MBA, Management/ Human Resources from Texas State University.

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Spotlight - Tim Barca, PMP

Mar 20, 2019 4:00:00 PM / by Shelli-Ann Jackson, MS, RN, PMP posted in EHR Adoption, Project Management, EMR Implementation

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PM Spotlight - Tim Barca, PMP

Tim has over 20 years of healthcare information technology experience, including key roles at hospitals and software vendors.  This experience has spanned the implementation and maintenance of Revenue Cycle, Clinical, Pharmacy Automation, and Ambulatory applications in multi-facility healthcare organizations.  

As a Client Services Executive at ROI, Tim has demonstrated a high level of integrity, relationship development skills, and team collaboration across our client engagements. He holds an MBA degree in Technology Management from the University of Phoenix, Pittsburgh, PA and received his Bachelor's of Science degree in Computer Based Systems Management, Eberly School of Technology, California University of PA, California. 

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You Are Not Alone – The DNFB Challenge

Feb 6, 2019 3:42:06 PM / by Shelli-Ann Jackson, MS, RN, PMP posted in DNFB, Revenue Cycle Management, Revenue Cycle Solutions

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One of the most underestimated vulnerabilities of healthcare providers after a new system implementation or upgrade is an increase in DNFB volume. Accounts included in the DNFB list are, Discharged but Not Final Billed, for a variety of reasons. DNFB is a critical element within your revenue cycle, directly impacting the bottom line.

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7 Networking Tips for Extroverts & Introverts

Jan 22, 2019 8:45:00 AM / by Danielle Watson posted in Networking, Professional Development

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Acknowledging your strengths, your source of energy, and your contributions in large conference settings is an important first step to making the most of your investment. If you are planning to travel all the way to a conference or other networking event, you might as well have a plan that leaves you feeling energized and inspired to make positive changes in your organization. 

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How to Survive A Practice Management System Transition

Dec 3, 2018 4:16:46 PM / by Shelli-Ann Jackson, MS,RN,PMP & Lore Mandozzi, MT(ASCP) posted in Ambulatory EHR, Practice Management System, System Transition

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Is your practice application approaching sunset? Are you looking to purchase a new system? Have you recently merged with another group and now have disparate systems that need to be consolidated?    

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These Good Payroll Practices Will Get You Through Year-end Easier

Nov 28, 2018 7:00:00 AM / by Julia Thiel posted in HCM, Payroll

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Are you ready for year-end?  What have you been doing all year long to prepare for year-end? 

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3 Simple Steps to Facilitate IoT Adoption in Healthcare

Oct 24, 2018 8:10:22 AM / by Shelli-Ann Jackson, MS, RN, PMP posted in EHR Adoption, IoT

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The future is unknown. Based on current trends, healthcare IT (HIT) experts can only speculate, at best. The need to continuously change is evident. Last Tuesday, I had the pleasure of attending the 2018 GA HIMSS Annual Conference, in Atlanta, Georgia. It was interesting to hear the various perspectives on how HIT leaders manage day to day issues; how CIO’s build their enterprise by incorporating advances in artificial intelligence (AI) and Big Data; and how collaborative vendor and interpersonal relationships with employees influence the process. So, where are we today?

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