As healthcare IT systems continue to get more complex, it is becoming increasingly important for them to be implemented and maintained by trained project management professionals. As the use of technology helps reduce costs and improve the quality of care, it can also create challenges related to reduced service delivery timeframes and increased regulatory compliance pressures. The ability to manage such a complex environment is what can make or break the success of these projects.
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ROI’s Insights Blog is intended for IT and Operational Leaders within our client organizations across the country. Each article is written with this audience in mind, to shed light on process and technology topics related to ERP (Finance, Supply Management, HCM, and IT) and HIS Clinical & Revenue Cycle areas. Each entry will be categorized by function and technical area, to aid in search and navigation.
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Healthcare organizations today face the challenge of adopting and implementing a healthcare information technology (IT) project that is expected to deliver clinical and financial benefits. However, navigating this journey can be difficult without the right staff.
Ask yourself: Who has the skills and staff for these positions? Is there a need to hire additional staff to meet the needs of this healthcare IT project? If so, what budget dollars are available? Will this funding be in the form of internal or external hires? The answers to these questions will help you create a staffing strategy for your healthcare IT project.
When I initially considered writing a blog about creating project success and avoiding common pitfalls, I recalled a Becker’s report, as well as many others, confirming that 70% of hospital strategic initiatives fail. I wondered how so many projects failed to meet defined goals and expectations. Who was steering or not steering the ship? For five straight years, the statistic remained the same... until the Project Management Institute (PMI), Pulse of the Profession 2017 survey, reported that organizations implementing strategic initiatives are experiencing a higher success rate. This is good news, but there is still significant room for improvement.
Spotlight: Kyle Hodges
Kyle is a project manager and HR leader, who has led implementations in complex healthcare systems that transitioned many antiquated paper-based activities to enhance electronic processes leveraging Infor applications.
Client Services Executive
Dana is a seasoned Healthcare IT Program Manager. She is an expert in software solutions delivery and services that improve patient care, clinical outcomes, and maximize organizational performance. Dana's experience in strategic and tactical planning, process redesign, change management, and executive relationship management has yielded years of repeated success in the deployment of solutions in multi-size enterprise environments.
James Layton, PMP
Cerner Certified Revenue Cycle Client Services Executive
Over the past 11 years, James has driven efficiency and excellence within Revenue Cycle operations in healthcare. He is Six Sigma Yellow Belt Certified and has demonstrated mastery as a project leader within many complex engagements. James' passion within healthcare IT spans project management, IT systems, Revenue Cycle consulting, and engagement leadership. In efforts to prove continued dedication to his profession, he obtained a CRCP, Patient Accounting from Cerner’s Revenue Cycle Certification Program last September, 2018.