About ROI's Insights Blog

ROI’s Insights Blog is intended for IT and Operational Leaders within our client organizations across the country. Each article is written with this audience in mind, to shed light on process and technology topics related to ERP (Finance, Supply Management, HCM, and IT) and HIS Clinical & Revenue Cycle areas. Each entry will be categorized by function and technical area, to aid in search and navigation.

The authors of this content include ROI’s experienced Workstream Leaders & Consultants who possess 10+ years of functional and technical expertise. Each post contains a brief profile summary of the writer for future reference. Thank you for your interest in this blog! https://roihs.com

Recent Articles

James Layton, PMP

James is a client services executive at ROI and has extensive experience in healthcare consulting with Cerner, Paragon, revenue cycle, project management, and relationship management.
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Recent Posts

Why Every Healthcare Leader Needs a Client-Vendor Liaison

Jun 16, 2021 12:34:58 PM / by James Layton, PMP posted in EHR, Project Management, Cerner, Epic, MEDITECH



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You Are Not Alone – The DNFB Challenge

Feb 6, 2019 3:42:06 PM / by James Layton, PMP posted in Revenue Cycle


One of the most underestimated vulnerabilities of healthcare providers after a new system implementation or upgrade is an increase in DNFB volume. Accounts included in the DNFB list are, Discharged but Not Final Billed, for a variety of reasons. DNFB is a critical element within your revenue cycle, directly impacting the bottom line.

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