--- title: ROI Healthcare Solutions Blog | James Layton, PMP description: James is a client services executive at ROI and has extensive experience in healthcare consulting with Cerner, Paragon, revenue cycle, project management, and relationship management. --- 678-270-2867 [info@roihs.com](mailto:info@roihs.com) [![ROI Healthcare Solutions](https://blog.roihs.com/hs-fs/hubfs/ROI%20Color%20Logo-1.png?width=400&height=227&name=ROI%20Color%20Logo-1.png "ROI Healthcare Solutions")](https://roihs.com/) - [Practice Areas](https://roihs.com/practice-spotlight/) - [HIS Practice](https://roihs.com/his/) - [EHR Implementations](https://roihs.com/his/ehr-implementations/) - [Revenue Cycle Optimization](https://roihs.com/his/revenue-cycle/) - [Clinical Optimization](https://roihs.com/his/clinical/) - [Staff Augmentation](https://roihs.com/his/staff-augmentation/) - [AMS Support](https://roihs.com/his/ams-support/) - [Legacy Support](https://roihs.com/his/legacy-application-support/) - [Infor ERP](https://roihs.com/enterprise-resource-planning/) - [Finance/Supply Mgmt.](https://roihs.com/enterprise-resource-planning/fin-scm/) - [Human Capital Mgmt.](https://roihs.com/enterprise-resource-planning/hcm/) - [Digital Transformation & BI](https://roihs.com/enterprise-resource-planning/digital-bi/) - [Supply Chain EDI](https://roihs.com/enterprise-resource-planning/supply-chain-edi/) - [ERP Legacy Support](https://roihs.com/his/legacy-application-support/) - [Project Management](https://roihs.com/project-management/) - [COVID-19 Support Services](https://roihs.com/covid-19-support/) - [Solution Expertise](https://roihs.com/vendor-experience/) - [Customers](https://roihs.com/customers/) - [Success Stories](https://roihs.com/insights/case-studies/) - [Insights](https://roihs.com/insights/) - [Blog](https://blog.roihs.com) - [Webinars](https://roihs.com/webinars) - [Thought Leadership](https://roihs.com/thought-leadership/) - [Events](https://roihs.com/events/) - [About Us](https://roihs.com/company/) - [What We Do](https://roihs.com/what-we-do/) - [Mission, Vision & Values](https://roihs.com/company/mission-vision-values/) - [Leadership](https://roihs.com/leadership/) - [Industry Recognition](https://roihs.com/company/industry-recognition/) - [Careers](https://roihs.com/careers/) - [News](https://roihs.com/news/) - [Contact Us](https://roihs.com/contact-us/) # About ROI's Insights Blog ROI’s Insights Blog is intended for IT and Operational Leaders within our client organizations across the country. Each article is written with this audience in mind, to shed light on process and technology topics related to ERP (Finance, Supply Management, HCM, and IT) and HIS Clinical & Revenue Cycle areas. Each entry will be categorized by function and technical area, to aid in search and navigation. The authors of this content include ROI’s experienced Workstream Leaders & Consultants who possess 10+ years of functional and technical expertise. Each post contains a brief profile summary of the writer for future reference. Thank you for your interest in this blog! https://roihs.com # Recent Articles ## James Layton, PMP James is a client services executive at ROI and has extensive experience in healthcare consulting with Cerner, Paragon, revenue cycle, project management, and relationship management. Find me on: ## Recent Posts [![client liaison bridge](https://blog.roihs.com/hubfs/AdobeStock_202749057.jpeg)](https://blog.roihs.com/client-vendor-liaison) ## [Why Every Healthcare Leader Needs a Client-Vendor Liaison](https://blog.roihs.com/client-vendor-liaison) Jun 16, 2021 12:34:58 PM / by [James Layton, PMP](https://blog.roihs.com/author/james-layton-pmp) posted in [EHR](https://blog.roihs.com/topic/ehr), [Project Management](https://blog.roihs.com/topic/project-management), [Cerner](https://blog.roihs.com/topic/cerner), [Epic](https://blog.roihs.com/topic/epic), [MEDITECH](https://blog.roihs.com/topic/meditech) [0 Comments](https://blog.roihs.com/client-vendor-liaison#comments-listing)   [Read More](https://blog.roihs.com/client-vendor-liaison) [![AdobeStock_101537899_Preview](https://blog.roihs.com/hubfs/AdobeStock_101537899_Preview.jpeg)](https://blog.roihs.com/you-are-not-alone-the-dnfb-challenge) ## [You Are Not Alone – The DNFB Challenge](https://blog.roihs.com/you-are-not-alone-the-dnfb-challenge) Feb 6, 2019 3:42:06 PM / by [James Layton, PMP](https://blog.roihs.com/author/james-layton-pmp) posted in [Revenue Cycle](https://blog.roihs.com/topic/revenue-cycle) [0 Comments](https://blog.roihs.com/you-are-not-alone-the-dnfb-challenge#comments-listing) One of the most underestimated vulnerabilities of healthcare providers after a new system implementation or upgrade is an increase in DNFB volume. Accounts included in the DNFB list are, ***Discharged but Not Final Billed***, for a variety of reasons. DNFB is a critical element within your revenue cycle, directly impacting the bottom line. [Read More](https://blog.roihs.com/you-are-not-alone-the-dnfb-challenge) [All posts](https://blog.roihs.com/all) ### Subscribe to Email Updates - Recent - Popular - Categories ### Lists by Topic - [Human Capital Management (13)](https://blog.roihs.com/tag/human-capital-management) - [Project Management (12)](https://blog.roihs.com/tag/project-management) - [EHR (10)](https://blog.roihs.com/tag/ehr) - [ERP (10)](https://blog.roihs.com/tag/erp) - [Healthcare CxO Topics (8)](https://blog.roihs.com/tag/healthcare-cxo-topics) - [Infor (8)](https://blog.roihs.com/tag/infor) - [Internet of Things (4)](https://blog.roihs.com/tag/internet-of-things) - [Payroll (4)](https://blog.roihs.com/tag/payroll) - [Revenue Cycle (4)](https://blog.roihs.com/tag/revenue-cycle) - [CIO (3)](https://blog.roihs.com/tag/cio) - [Cerner (3)](https://blog.roihs.com/tag/cerner) - [MEDITECH (3)](https://blog.roihs.com/tag/meditech) - [Artificial Intelligence (2)](https://blog.roihs.com/tag/artificial-intelligence) - [Epic (2)](https://blog.roihs.com/tag/epic) - [Supply Management (2)](https://blog.roihs.com/tag/supply-management) - [Application Management Services (AMS) (1)](https://blog.roihs.com/tag/application-management-services-ams) - [Business Intelligence (1)](https://blog.roihs.com/tag/business-intelligence) - [Covid-19 (1)](https://blog.roihs.com/tag/covid-19) - [EDI (1)](https://blog.roihs.com/tag/edi) - [Events (1)](https://blog.roihs.com/tag/events) - [Finance (1)](https://blog.roihs.com/tag/finance) - [Legacy Support (1)](https://blog.roihs.com/tag/legacy-support) - [Patient Experience (1)](https://blog.roihs.com/tag/patient-experience) - [Professional Development (1)](https://blog.roihs.com/tag/professional-development) - [Staff Augmentation (1)](https://blog.roihs.com/tag/staff-augmentation) see all ### Posts by Topic - [Human Capital Management (13)](https://blog.roihs.com/tag/human-capital-management) - [Project Management (12)](https://blog.roihs.com/tag/project-management) - [EHR (10)](https://blog.roihs.com/tag/ehr) - [ERP (10)](https://blog.roihs.com/tag/erp) - [Healthcare CxO Topics (8)](https://blog.roihs.com/tag/healthcare-cxo-topics) - [Infor (8)](https://blog.roihs.com/tag/infor) - [Internet of Things (4)](https://blog.roihs.com/tag/internet-of-things) - [Payroll (4)](https://blog.roihs.com/tag/payroll) - [Revenue Cycle (4)](https://blog.roihs.com/tag/revenue-cycle) - [CIO (3)](https://blog.roihs.com/tag/cio) - [Cerner (3)](https://blog.roihs.com/tag/cerner) - [MEDITECH (3)](https://blog.roihs.com/tag/meditech) - [Artificial Intelligence (2)](https://blog.roihs.com/tag/artificial-intelligence) - [Epic (2)](https://blog.roihs.com/tag/epic) - [Supply Management (2)](https://blog.roihs.com/tag/supply-management) - [Application Management Services (AMS) (1)](https://blog.roihs.com/tag/application-management-services-ams) - [Business Intelligence (1)](https://blog.roihs.com/tag/business-intelligence) - [Covid-19 (1)](https://blog.roihs.com/tag/covid-19) - [EDI (1)](https://blog.roihs.com/tag/edi) - [Events (1)](https://blog.roihs.com/tag/events) - [Finance (1)](https://blog.roihs.com/tag/finance) - [Legacy Support (1)](https://blog.roihs.com/tag/legacy-support) - [Patient Experience (1)](https://blog.roihs.com/tag/patient-experience) - [Professional Development (1)](https://blog.roihs.com/tag/professional-development) - [Staff Augmentation (1)](https://blog.roihs.com/tag/staff-augmentation) See all ### Recent Posts # About Us Founded in 1999 in Atlanta, Georgia, ROI offers industry-centric project management, consulting services, ERP services (national Infor alliance partner), and healthcare IT system support services. Our leadership is committed to delivering quality services with highly engaged team members to clients who appreciate long-term partnerships. [Learn More](https://roihs.com/company/) # Contact Us 678-270-2867 [info@roihs.com](mailto:info@roihs.com) 5555 Glenridge Connector, Suite 200 Atlanta, GA 30342 Copyright 2026 | ROI Healthcare Solutions, LLC