About ROI's Insights Blog

ROI’s Insights Blog is intended for IT and Operational Leaders within our client organizations across the country. Each article is written with this audience in mind, to shed light on process and technology topics related to ERP (Finance, Supply Management, HCM, and IT) and HIS Clinical & Revenue Cycle areas. Each entry will be categorized by function and technical area, to aid in search and navigation.

The authors of this content include ROI’s experienced Workstream Leaders & Consultants who possess 10+ years of functional and technical expertise. Each post contains a brief profile summary of the writer for future reference. Thank you for your interest in this blog! https://roihs.com

Recent Articles

Denials: Stop Correcting the Problem and Fix the Issue

May 24, 2021 6:19:45 PM / by Jeff Tennant, VP of HIS Strategic Services posted in Revenue Cycle

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Top Nine Reasons to Optimize Your EHR Now

May 28, 2019 3:09:14 PM / by ROI Healthcare Solutions posted in EHR, Revenue Cycle



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An Interview with James Layton, PMP

Mar 28, 2019 7:45:00 AM / by ROI Healthcare Solutions posted in Revenue Cycle, Project Management, Cerner


James Layton, PMP

Cerner Certified Revenue Cycle Client Services Executive

Over the past 11 years, James has driven efficiency and excellence within Revenue Cycle operations in healthcare. He is Six Sigma Yellow Belt Certified and has demonstrated mastery as a project leader within many complex engagements. James' passion within healthcare IT spans project management, IT systems, Revenue Cycle consulting, and engagement leadership.  In efforts to prove continued dedication to his profession, he obtained a CRCP, Patient Accounting from Cerner’s Revenue Cycle Certification Program last September, 2018.

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You Are Not Alone – The DNFB Challenge

Feb 6, 2019 3:42:06 PM / by James Layton, PMP posted in Revenue Cycle


One of the most underestimated vulnerabilities of healthcare providers after a new system implementation or upgrade is an increase in DNFB volume. Accounts included in the DNFB list are, Discharged but Not Final Billed, for a variety of reasons. DNFB is a critical element within your revenue cycle, directly impacting the bottom line.

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