Spotlight: Tom Paluso

Tom has worked with Lawson/ Infor products since 1997. He started with Lawson Software, and over the last 22 years has served as an Application Consultant, Project Manager, and Practice Manager, as well as HRIS Administrator for two Healthcare organizations.

He is an experienced and effective ERP project manager with a proven success record in recruiting, onboarding, and directing resources. Innovative and strategic thinker with excellent leadership, team building, communication, and interpersonal skills. Highly organized, self-motivated leader with the ability to excel in a fast-paced environment, manage competing priorities, and adapt readily to new challenges.

When I initially considered writing a blog about creating project success and avoiding common pitfalls, I recalled a Becker’s report, as well as many others, confirming that 70% of hospital strategic initiatives fail. I wondered how so many projects failed to meet defined goals and expectations. Who was steering or not steering the ship? For five straight years, the statistic remained the same... until the Project Management Institute (PMI), Pulse of the Profession 2017 survey, reported that organizations implementing strategic initiatives are experiencing a higher success rate. This is good news, but there is still significant room for improvement.

Spotlight: Kyle Hodges

Kyle is a project manager and HR leader, who has led implementations in complex healthcare systems that transitioned many antiquated paper-based activities to enhance electronic processes leveraging Infor applications. 

Dana Spencer

Client Services Executive

Dana is a seasoned Healthcare IT Program Manager. She is an expert in software solutions delivery and services that improve patient care, clinical outcomes, and maximize organizational performance. Dana's experience in strategic and tactical planning, process redesign, change management, and executive relationship management has yielded years of repeated success in the deployment of solutions in multi-size enterprise environments.

 Spotlight: Greg Dicker, PMP

Greg is a Certified Revenue Cycle Consultant and IT project management professional. He has led successful healthcare IT projects for the last 10 years in fast-paced, high pressure, deadline-driven environments. His typical projects include revenue cycle system conversions, system optimizations, and standalone application deployments. System experience includes Meditech, Epic, MS4, Cerner and Artiva.

Prior to becoming a project leader, Greg held various implementation, build, and analyst roles. He has an in-depth understanding of the level of detail required to exceed healthcare client expectations. Greg has demonstrated continued success driving strategic projects, managing relationships across all business functions, solving problems, and producing deliverables on schedule. 

James Layton, PMP

Cerner Certified Revenue Cycle Client Services Executive

Over the past 11 years, James has driven efficiency and excellence within Revenue Cycle operations in healthcare. He is Six Sigma Yellow Belt Certified and has demonstrated mastery as a project leader within many complex engagements. James' passion within healthcare IT spans project management, IT systems, Revenue Cycle consulting, and engagement leadership.  In efforts to prove continued dedication to his profession, he obtained a CRCP, Patient Accounting from Cerner’s Revenue Cycle Certification Program last September, 2018.

Spotlight: Sonya Schulte, MBA, PMP

Sonya is a senior level consultant and implementation manager with excellent leadership skills and project management experience. She has a strong work ethic, provides superior customer service and has excellent oral and written communication skills.

As a seasoned Infor CloudSuite HCM (Lawson S3) implementation professional with over 23 years of experience, Sonya provides direction, sets project guidelines, and provides a wide range of expertise. She works either independently, or with a team, to meet deadlines and balance multiple priorities in high stress environments. She is a creative and proactive problem-solver, with experience managing change. As a former HR Director and SPHR, Sonya understands the challenges facing HR and Payroll professionals. Sonya has a BBA, Management from Texas A & M University and a MBA, Management/ Human Resources from Texas State University.

Pat Russell, MS, RN, PMP

Application Services Manager, Health IT Services

Pat is a Certified Project Management Professional and Six Sigma Green Belt Certified Clinical Program Director with extensive experience implementing customer-focused solutions in the healthcare industry. As an accomplished project manager, she has a proven track record of exceeding financial, productivity, and timeline goals through the successful leadership of cross-functional teams and the implementation of Six Sigma policies. She is also recognized as a strategic program director who is skilled at identifying and resolving issues while implementing process improvements to increase efficiency, productivity, and workflow.

PM Spotlight - Tim Barca, PMP

Tim has over 20 years of healthcare information technology experience, including key roles at hospitals and software vendors.  This experience has spanned the implementation and maintenance of Revenue Cycle, Clinical, Pharmacy Automation, and Ambulatory applications in multi-facility healthcare organizations.  

As a Client Services Executive at ROI, Tim has demonstrated a high level of integrity, relationship development skills, and team collaboration across our client engagements. He holds an MBA degree in Technology Management from the University of Phoenix, Pittsburgh, PA and received his Bachelor's of Science degree in Computer Based Systems Management, Eberly School of Technology, California University of PA, California.