About ROI's Insights Blog
ROI’s Insights Blog is intended for IT and Operational Leaders within our client organizations across the country. Each article is written with this audience in mind, to shed light on process and technology topics related to ERP (Finance, Supply Management, HCM, and IT) and HIS Clinical & Revenue Cycle areas. Each entry will be categorized by function and technical area, to aid in search and navigation.
The authors of this content include ROI’s experienced Workstream Leaders & Consultants who possess 10+ years of functional and technical expertise. Each post contains a brief profile summary of the writer for future reference. Thank you for your interest in this blog! https://roihs.com
Spotlight: Greg Dicker, PMP
Greg is a Certified Revenue Cycle Consultant and IT project management professional. He has led successful healthcare IT projects for the last 10 years in fast-paced, high pressure, deadline-driven environments. His typical projects include revenue cycle system conversions, system optimizations, and standalone application deployments. System experience includes Meditech, Epic, MS4, Cerner and Artiva.
Prior to becoming a project leader, Greg held various implementation, build, and analyst roles. He has an in-depth understanding of the level of detail required to exceed healthcare client expectations. Greg has demonstrated continued success driving strategic projects, managing relationships across all business functions, solving problems, and producing deliverables on schedule.
James Layton, PMP
Cerner Certified Revenue Cycle Client Services Executive
Over the past 11 years, James has driven efficiency and excellence within Revenue Cycle operations in healthcare. He is Six Sigma Yellow Belt Certified and has demonstrated mastery as a project leader within many complex engagements. James' passion within healthcare IT spans project management, IT systems, Revenue Cycle consulting, and engagement leadership. In efforts to prove continued dedication to his profession, he obtained a CRCP, Patient Accounting from Cerner’s Revenue Cycle Certification Program last September, 2018.
One of the most underestimated vulnerabilities of healthcare providers after a new system implementation or upgrade is an increase in DNFB volume. Accounts included in the DNFB list are, Discharged but Not Final Billed, for a variety of reasons. DNFB is a critical element within your revenue cycle, directly impacting the bottom line.