About ROI's Insights Blog
ROI’s Insights Blog is intended for IT and Operational Leaders within our client organizations across the country. Each article is written with this audience in mind, to shed light on process and technology topics related to ERP (Finance, Supply Management, HCM, and IT) and HIS Clinical & Revenue Cycle areas. Each entry will be categorized by function and technical area, to aid in search and navigation.
The authors of this content include ROI’s experienced Workstream Leaders & Consultants who possess 10+ years of functional and technical expertise. Each post contains a brief profile summary of the writer for future reference. Thank you for your interest in this blog! https://roihs.com
Spotlight: Tom Paluso
Tom has worked with Lawson/ Infor products since 1997. He started with Lawson Software, and over the last 22 years has served as an Application Consultant, Project Manager, and Practice Manager, as well as HRIS Administrator for two Healthcare organizations.
He is an experienced and effective ERP project manager with a proven success record in recruiting, onboarding, and directing resources. Innovative and strategic thinker with excellent leadership, team building, communication, and interpersonal skills. Highly organized, self-motivated leader with the ability to excel in a fast-paced environment, manage competing priorities, and adapt readily to new challenges.
When I initially considered writing a blog about creating project success and avoiding common pitfalls, I recalled a Becker’s report, as well as many others, confirming that 70% of hospital strategic initiatives fail. I wondered how so many projects failed to meet defined goals and expectations. Who was steering or not steering the ship? For five straight years, the statistic remained the same... until the Project Management Institute (PMI), Pulse of the Profession 2017 survey, reported that organizations implementing strategic initiatives are experiencing a higher success rate. This is good news, but there is still significant room for improvement.
Spotlight: Kyle Hodges
Kyle is a project manager and HR leader, who has led implementations in complex healthcare systems that transitioned many antiquated paper-based activities to enhance electronic processes leveraging Infor applications.
Client Services Executive
Dana is a seasoned Healthcare IT Program Manager. She is an expert in software solutions delivery and services that improve patient care, clinical outcomes, and maximize organizational performance. Dana's experience in strategic and tactical planning, process redesign, change management, and executive relationship management has yielded years of repeated success in the deployment of solutions in multi-size enterprise environments.
James Layton, PMP
Cerner Certified Revenue Cycle Client Services Executive
Over the past 11 years, James has driven efficiency and excellence within Revenue Cycle operations in healthcare. He is Six Sigma Yellow Belt Certified and has demonstrated mastery as a project leader within many complex engagements. James' passion within healthcare IT spans project management, IT systems, Revenue Cycle consulting, and engagement leadership. In efforts to prove continued dedication to his profession, he obtained a CRCP, Patient Accounting from Cerner’s Revenue Cycle Certification Program last September, 2018.
Spotlight: Sonya Schulte, MBA, PMP
Sonya is a senior level consultant and implementation manager with excellent leadership skills and project management experience. She has a strong work ethic, provides superior customer service and has excellent oral and written communication skills.
As a seasoned Infor CloudSuite HCM (Lawson S3) implementation professional with over 23 years of experience, Sonya provides direction, sets project guidelines, and provides a wide range of expertise. She works either independently, or with a team, to meet deadlines and balance multiple priorities in high stress environments. She is a creative and proactive problem-solver, with experience managing change. As a former HR Director and SPHR, Sonya understands the challenges facing HR and Payroll professionals. Sonya has a BBA, Management from Texas A & M University and a MBA, Management/ Human Resources from Texas State University.
PM Spotlight - Tim Barca, PMP
Tim has over 20 years of healthcare information technology experience, including key roles at hospitals and software vendors. This experience has spanned the implementation and maintenance of Revenue Cycle, Clinical, Pharmacy Automation, and Ambulatory applications in multi-facility healthcare organizations.
As a Client Services Executive at ROI, Tim has demonstrated a high level of integrity, relationship development skills, and team collaboration across our client engagements. He holds an MBA degree in Technology Management from the University of Phoenix, Pittsburgh, PA and received his Bachelor's of Science degree in Computer Based Systems Management, Eberly School of Technology, California University of PA, California.
One of the most underestimated vulnerabilities of healthcare providers after a new system implementation or upgrade is an increase in DNFB volume. Accounts included in the DNFB list are, Discharged but Not Final Billed, for a variety of reasons. DNFB is a critical element within your revenue cycle, directly impacting the bottom line.
The future is unknown. Based on current trends, healthcare IT (HIT) experts can only speculate, at best. The need to continuously change is evident. Last Tuesday, I had the pleasure of attending the 2018 GA HIMSS Annual Conference, in Atlanta, Georgia. It was interesting to hear the various perspectives on how HIT leaders manage day to day issues; how CIO’s build their enterprise by incorporating advances in artificial intelligence (AI) and Big Data; and how collaborative vendor and interpersonal relationships with employees influence the process. So, where are we today?